Ontario woman signs $ 12,748 furnace contract after being offered free doorbell

Door-to-door sales were banned in Ontario in March 2018, but some companies may still come to your home to try and sell you products or services.

A Brampton, Ont. woman said in October 2021 that someone came to her home and offered her a free doorbell.

“I said ‘Nobody gives away anything for free. What’s the catch?’ He said ‘No, ma’am there is no one, it’s really free’, “said Beverly Williamson.

Williamson said she was told someone would come the next day to install the doorbell, but when they showed up, they said they were going into her basement.

When the company representative was downstairs, Williamson said he inspected her oven and said she could save money if she installed a new one.

Williamson said she was told there was a special offer on a new oven, but only if she signed the contract the same day, and she did.

“When I first signed on the dotted line, they had someone outside waiting to come in and install the oven. So the oven was installed the same day, but they did not install the doorbell,” Williamson said.

The doorbell was installed two weeks later, but Williamson said it no longer works and she had to have her original doorbell reinstalled by someone else.

“The following day the doorbell did not work and it has not worked since,” Williamson said.

Williamson signed a contract to pay $ 69.99 a month for the furnace over a 15-year period. The contract states that there is a total obligation with other fees of $ 12,748.

Williamson said she regrets accepting the doorbell offer and wishes she did not sign the contract and keep the oven she already had.

“I’m so sorry I have not really relaxed since then. I really wish they took the stove out of my house,” Williamson said.

The doorbell and oven were installed by Simply Smart Home.

A spokesman for the company told CTV News Toronto “At Simply Smart, we take customer feedback very seriously. We are saddened to hear of Mrs. Williamson’s experience and are in the process of finding some solutions that she finds satisfactory and address her concerns.”

The spokesman added: “From the beginning of the installation of our equipment in Ms. Williamson’s home, Simply Smart has not charged her anything, nor do we have any plans to bill Ms. Williamson until we have found a solution to her worries.”

It came as a relief to Williamson, who said she now has the option to buy the oven for a reduced amount or have it removed from her home.

It’s a reminder that most door-to-door sales are banned in Ontario, but if you make a deal with a business and invite them into your home, it’s not considered a door-to-door sale. , so be careful if you are offered free products or discounts at your door.

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